What people ask us about the panel

The eight steps of “Set up your hotel”: property details, rooms with prices, a main rate plan with its policy, channels, a verified Stripe account, the agreement and a card. Each step checks itself against your data and tells you what’s missing.

Your state’s lodging tax (ISH) rate and your tax profile against your tax status certificate. Those items show as “in review” and you don’t need to do anything; meanwhile you can get everything else ready.

In Rates → Cancellation and payment → Pets. You set whether pets are allowed (yes, on request or no), how many per room, the maximum weight, a fee per night or per stay, and a refundable deposit. You define it once and assign it to your room types; guests read a sentence with those values.

No. It can only be turned on with a declared minimum and maximum, moves each night by at most the daily percentage you set and, by default, only raises prices. If someone removes the limits, it stops moving prices, and every change is logged.

No. Each room gets just one: the one with the biggest discount. Promotions also don’t apply to a price agreed in a quote or to bookings from other agencies.

Yes, with the minimum advance (or release) in the rate’s sale limits: from 0 to 365 days before. In the same place you set the maximum advance, the same-day cut-off time and the minimum and maximum nights.

The rate covers the room type’s normal capacity. Anyone beyond that sleeps in an extra bed, charged per night at the price you enter in Base price. Without extra beds, nobody else fits. Agencies connected through Channex still sell up to the normal capacity.

No. Every channel sells against the same physical rooms. If you want to limit a channel, give it a cap — a shared ceiling or its own allotment — with its release.

In the channel’s page, the deliveries tab shows every update sent to Channex with its status and, if it failed, the error in Channex’s own words. Stuck deliveries are counted separately. You can send a link to that tab to whoever needs to check it.

In Rates → Price by channel, the panel works out how much you can lower the price without earning less than on your cheapest agency, with VAT and ISH on the right base. A discount that would leave you earning less is rejected and shows you the maximum. Applying it across the whole ecosystem in one step is enabled once the parity review is confirmed.

No: the new nights are re-quoted and closures and minimum stays are checked again. The panel tells you how much the booking goes up or down, but it doesn’t move any money on its own.

Your hotel. It’s marked from the front desk, and the end-of-day close does the same only once your hotel’s grace period has passed. The penalty is charged according to the policy that booking had.

Yes, with a ceiling. Each room type has its margin, and a sale authorized as overbooking can reach your rooms plus that margin, no further. If you end up over, you relocate the guest to another hotel with a record of the reason, the cost and the compensation.

A confirmed booking, an assigned room that’s ready, and the stay paid or guaranteed. A clean room still awaiting inspection doesn’t count as ready. Early check-in before the arrival date is allowed, signed off with a name.

It’s marked dirty and its cleaning task is created at the same moment. To check out, the balance must be zero; if a guest leaves owing money, it’s signed off and the account stays open with the debt still due.

They move with the guest. Charges belong to the stay, not the room number, and each one shows which room it was posted in. The move is recorded with its reason, and the room left behind goes to housekeeping.

To your Stripe account. The link is created from the booking, and our commission is deducted in the same charge. If your account isn’t ready yet, the link isn’t created.

On one day of the week you choose — Friday, unless you pick another. Each sale joins the payout the day after check-out, because until the guest leaves the stay can still be shortened or cancelled. “What we owe you” shows the month’s net and what goes into the next payout.

No. You record it on the booking with “Record payment” so the balance adds up, and it doesn’t carry a commission because that money doesn’t go through us. If you use the Cash desk, cash goes straight into the open shift of whoever took it.

From their check-in day, in your hotel’s time, and only once the booking is fully paid. They can leave the request earlier, and the window doesn’t close afterwards.

The invoice is still issued: in Mexico you’re required to issue the ones you’re asked for. Usage is counted and shown in “Your plan”. Invoices for bookings from yaReserva.com, the Web Embed and Connect don’t use up your allowance.

Yes. “Invoice in installments” issues the PPD invoice right away, and each payment gets its payment receipt with the remaining balance. The global invoice gathers, for each finished month, the paid bookings with no invoice of their own and issues them to the general public.