Modify and cancel
Moving a booking's dates with the new nights re-quoted, or cancelling it with the penalty its own policy stated, not today's.
What it solves
Moving a booking from February to Easter and keeping the price is giving away the most expensive week of the year at a February Tuesday price. And cancelling under today's policy charges the guest a penalty they never agreed to.
You notice it in things like these
- Date changes are done by cancelling and re-entering, and the history is lost.
- A booking gets moved into closed dates and nobody notices until the guest arrives.
- A booking extended by a day counts the shared night twice and blocks inventory that actually exists.
How it works
The new nights are quoted again
The old price is not dragged along. And the stop-sells and minimum stays of the new dates are re-validated, because a closed date is closed for somebody who already had a booking too.
Everything moves in one operation
Old allotment, new allotment, header, lines and assigned room. The old allotment is released before the new one is taken, or a booking extended by a day would count the shared night twice. And the lines are updated instead of deleted and recreated, because the room assignment and the guest folio hang off them.
The penalty comes from the sealed policy
On cancellation the policy stored with the booking applies, calculated on the price that was agreed. It is the same rule the guest sees on their confirmation.
Modifying does not move money
It says how much it goes up or down and stops there. Charging the difference or refunding it is a separate decision with its own trail: mixing them would turn a date change into a charge nobody authorised.
Where it lives in the panel
- Reservations & stays
- Reservations
- Reservations
Done from the booking record, not from a separate screen.
What it needs first
The booking with its sealed terms: that is where the penalty comes from.
Reservation detail
What it does not do yet
The limits, told by us
- Charging or refunding the difference from a date change is done afterwards, from the booking itself.
Carry on here
Shall we walk through it with your hotel on screen?
Half an hour, your rooms and your rates, and whatever questions you have. No commitment and no card.