Booking by phone and handling a walk-in

1. 1

   Step 1: Search availability

   Dates, guests and children’s ages. What you see free comes from the same grid that draws the inventory matrix: two ways of counting rooms would give two figures in the same panel.

2. 2

   Step 2: Quote

   With the same engine as the rest of the system: seasons, rules, children, extra beds, promotions and sale limits.

3. 3

   Step 3: Add extras

   From the add-ons catalogue, with their price.

4. 4

   Step 4: Choose how it’s charged

   The payment methods are decided by the backend looking at your payout account, the channel the booking came through, and whether it’s already paid.

   • The ones that can’t be used appear disabled with the reason, not hidden: a missing option leaves the front desk hunting for it.
5. 5

   Step 5: Confirm

   It re-quotes and re-checks the limits before closing.

It goes through the same wizard, and the system detects it by channel, not by payment method: a walk-in can pay by card and a phone booking in cash. It confirms and checks the guest in in one step, with the same check-in rules as always.

Selling and charging belong to the front desk — admin, management and reception. Refunds don’t: those are signed off by whoever handles the money.