Each type’s margin
Step 1: Set the margin
In the distribution inventory matrix, how many extra rooms you accept for each type.
Step 2: Sell with authorized overbooking
An authorized sale or date change can reach your rooms plus that type’s margin, and no further.
- If it would go over, the panel tells you what to do: “Not even with overbooking: it would exceed the margin you gave that room type. Raise it in the Inventory Matrix or relocate someone.”
Where you’re over
The Overbooking screen shows, up to two months ahead, every night and room type with more bookings than rooms, how many are over, and the candidate bookings, with agency ones flagged.
Relocating to another hotel
Step 1: Open “Relocate to another hotel”
From the booking or from the Overbooking screen.
Step 2: Fill in the four fields
Destination hotel, reason, cost to your hotel and the guest’s compensation. All four, because a relocation costs money and you have to be able to account for it later.