How to read the monthly charge

Your fee minus the commissions you generated in the period, with a minimum of zero. The screen doesn’t show you a table of amounts but a sentence with the numbers inside, because a bare charge looks arbitrary:

“Your fee was $3,000. You generated $2,900 in commissions. You are charged $100.”

• The fee is calculated on the total rooms registered in the property. Blocked, under refurbishment or out of service count all the same: if the fee dropped with blocks, blocking on the 30th would be a way of paying less.
• It’s per property. A group with three hotels has three independent accounts: neither rooms nor commissions are added together.
• Commissions credit from the first month, including during the first six months’ ramp-up.

On top of that account go the modules your hotel contracts separately — the channel manager on the free plan, your own engine’s subscription. Each appears on its own line with its name, and adds to the charge.

• “If you sell, you don’t pay” applies to the fee. A subscription is a separate product and is charged in full even if you generated commissions to spare.
• The month goes in whole, without proration. Whether it’s signed on the 18th or cancelled on the 20th, that month is charged in full.
• The current price is charged, not the one you signed. That’s why a price change carries a start date: it applies from the month it takes effect, never mid-billing.
• Activation happens once. It’s a signing-up charge, the same for everyone, with a fee or free, and it goes on your first invoice together with your first close. It belongs to the hotel, not to each property: a hotel with three properties pays it once.

For the first six months your fee is flat per property, whatever its size, and commissions credit all the same. In month seven it moves to its size by rooms, and you’re told beforehand: in your last ramp-up month you receive from which month and how much your fee will be, next to what you pay today.

Anchor is an insurance that yaReserva funds: that month you pay a reduced fee instead of yours. You request it within a window — from the 25th to the 29th at 6 p.m. in your hotel’s time; in February, the 28th — up to three times in twelve months, or yaReserva assigns it if your hotel sits in an area with no high season to rescue a bad month.

1. 1

   Step 1: The month closes on its last day

   Until it closes there’s no way to know how much you commissioned, and without that number the charge can’t be calculated.

2. 2

   Step 2: You get a heads-up

   The notice goes out three days before, with the amount, the date with its weekday and the link to this screen. When the 1st falls on a Friday there’s no margin, so the rule is “as early as possible and never after the charge”.

3. 3

   Step 3: It’s charged on the first Friday of the following month

   To the card you left when you signed up.

4. 4

   Step 4: If it fails, it’s retried

   Day 0, +3, +7 and +14, all on working days by construction. “Insufficient funds” is retried; a stolen or cancelled card goes straight to a person, because insisting will never work and each attempt leaves a mark on your record with your bank.

   • Running out of attempts doesn’t forgive the debt.
   • Every attempt is stored as a row, with what the bank answered each time.

The colour tells you the state before you read, and there are four, not two: painting “we charged you” and “we couldn’t charge you” the same makes the second go unnoticed until we call you.

• The breakdown starts collapsed: showing it all at once turns a one-line answer into a spreadsheet.
• Commissions are split into those already withheld and those still to charge, otherwise you’d add both and think you were charged twice.
• You can pay by bank transfer: it’s recorded with the bank reference and the charge stops insisting.
• If you leave mid-month, that month goes in whole, and the close says so in its note so you don’t have to ask.