Event templates
The hotel's own message inside the emails that already go out: the confirmation, the day before arrival, and the invoice.
What it solves
Every hotel has three or four things it repeats on every booking: how the gate opens, where to park, that breakfast runs until ten. Today that is sent by hand, guest by guest, or it is not sent and the call comes in at eleven at night.
You notice it in things like these
- Somebody copies and pastes the same paragraph twenty times a week.
- Half the guests arrive with no idea how to get in after hours.
- The English email says something different from the Spanish one, because they were written months apart.
How it works
Three moments, not a mailbox
You write the message for the confirmation, for the day before arrival, and for the invoice. It is not a campaign or a mass mailing: it is what the hotel wants to say inside the email that guest is going to receive anyway.
With the name of whoever is coming
The text takes placeholders such as {{huesped}}, replaced when the email goes out. The subject line is optional: leave it empty and the usual one stays.
Both languages and a preview
Each template is written in Spanish and English, and you see how it will look before saving it. The guest receives the one in their language.
Inside the email, without touching the email
The message goes into the email that already gets sent; it does not change dates, amounts or attachments, and the text is escaped before being inserted. It is edited without anyone touching code, and a badly written template cannot break a confirmation.
Where it lives in the panel
- Communication
- Notifications
- Event templates
What it needs first
Nothing: it works from day one, with nothing to set up first.
What it does not do yet
The limits, told by us
- It is those three moments, not any email. To write to one specific guest there is the inbox.
- The invoice PDF does not carry the hotel's message: it is built by the tax-stamping provider and goes out in Spanish, which is how the Mexican tax authority requires it.
Carry on here
Shall we walk through it with your hotel on screen?
Half an hour, your rooms and your rates, and whatever questions you have. No commitment and no card.