Recording payments taken outside
Cash, the hotel's own terminal or a bank transfer: recorded on the booking, with its reference, and never commissioned.
What it solves
A hotel does not charge everything online and never will. If what is taken in cash or on the hotel's own terminal never enters the system, the booking balance lies, check-out does not add up, and the guest ends up paying twice or not at all.
You notice it in things like these
- The system says the booking owes $3,000 and the guest already paid at the desk.
- To avoid commission the payment is simply not recorded, and the trail is lost.
How it works
Three payment methods
"Record payment" on the booking page: cash, own terminal or bank transfer, each with its reference so it can later be reconciled against the bank.
Capped at the outstanding balance
You cannot record more than what is owed. If the payment settles the booking, the payment deadline switches off and the matching automatic charge does not run.
No commission, and that is in writing
That money never passes through us, so the commission ledger does not even look at it. The 5% is for charging through the PMS with Stripe, not for having the booking in the system. Recording it costs nothing and makes everything else add up.
It goes into the shift's till
What is taken in cash, on the terminal or by transfer goes straight into the open shift of whoever took it, exactly once, and cannot be reversed from the till: a mistake is corrected where it was made, on the booking.
Where it lives in the panel
- Reservations & stays
- Reservations
- Reservations
It is the "Record payment" button on the booking page.
What it needs first
A booking with an outstanding balance.
Carry on here
Shall we walk through it with your hotel on screen?
Half an hour, your rooms and your rates, and whatever questions you have. No commitment and no card.