Cancellation and payment
Two separate axes: until when it can be cancelled free, and when it gets charged. The booking keeps the policy from the day it was made.
What it solves
Cancellation and payment are two different questions and most systems put them in the same box. "Non-refundable" does not say when it gets charged, and "pay on arrival" does not say what happens if they cancel. Here each is answered separately, and the screen is called "Cancellation & payment" precisely so it is not confused with the child policy.
You notice it in things like these
- Nobody can tell the guest until when they can cancel free of charge.
- The policy changes and old bookings start charging under the new one.
How it works
Two axes, not one box
One axis says until when it can be cancelled free and what is charged after that date. The other says when the money comes in: deposit, balance and its date. They combine freely, and each rate plan picks its combination.
The booking freezes with its policy
Each booking page shows the frozen conditions of THAT booking. Changing the policy today does not touch what is already sold: the payment plan and any cancellation penalty are always calculated on what was agreed.
Automatic charging comes from here
Each booking's payment plan — deposit, balance on its date and the charge when free cancellation expires — comes from this policy. Without it there is nothing to charge automatically.
Where it lives in the panel
- Rooms & rates
- Rates
- Cancellation & payment
What it needs first
Nothing: it works from day one, with nothing to set up first.
Carry on here
Shall we walk through it with your hotel on screen?
Half an hour, your rooms and your rates, and whatever questions you have. No commitment and no card.