Why there are two screens
“What we owe you” and “What we charge you” are two sides of the same money, and they live apart on purpose: mixing them would leave you thinking we owe you when we’re charging you.
What it’s made of
Each payment on yaReserva.com, Connect and Travel Network creates a debt to your hotel: gross − commission − withholdings. A refund subtracts with the same breakdown, proportional to the amount refunded.
- There is one row per payment, with the rate and commission applied that day.
- Nothing is edited or deleted: an adjustment is another row.
- The withholding comes from the same resolver as the quote, and with no state detected nothing is withheld.
Your payout day
Step 1: Pick your weekday
One a week, whichever suits you. Friday by default.
Step 2: A sale enters the payout the day AFTER check-out
Until the guest leaves, the stay can be shortened or cancelled. Paying you before that would mean asking for the money back afterwards.
Step 3: Read the two figures
The screen shows the month’s net and what actually enters your next payout. They aren’t the same, which is why both appear.
Reconciling it with your bank
Reconciliation is read-only: nothing you do there moves money. It exists to answer one question — “which bookings does this deposit contain?” — without opening the gateway’s dashboard.
- Deposits into your direct-sales account are read with their movements, and each charge is linked to its booking’s payment.
- Your bank statement is uploaded as CSV; uploading the same period twice doesn’t duplicate anything.
- A credit is auto-matched only when there is one exact candidate. With two identical ones a person decides, which is right: guessing here is being wrong blindly.
- Agency virtual cards are shown with their balance and status, including expired, which is money lost by not charging it in time.