Front desk
Who is arriving and who is leaving today, with the verdict next to each row: can or cannot, and why.
What it solves
The desk is worked with the guest standing there, and a disabled button with no explanation forces you to guess between five things: is it unpaid? no room? is it dirty? no card left? are they due tomorrow? The guest watches every second of that hesitation.
You notice it in things like these
- The system will not let them in and nobody knows why, with the guest waiting.
- A room that housekeeping has not inspected yet gets handed over.
- A guest leaves owing money and nobody remembers who let them go.
How it works
Checking in needs three things
A confirmed booking, a room assigned and ready — "clean, pending inspection" is NOT ready — and paid or with a card on file. Charging starts at check-in, and whoever left nothing to cover it cannot be charged afterwards.
Checking out needs a zero balance
And check-out ALWAYS makes the room dirty, creating the cleaning task in the same operation. There is no way for a room to stay marked clean because somebody skipped a step.
The two exceptions are signed
Checking in before the date, and leaving with a balance. The second neither charges nor forgives: the folio stays open and the debt alive, with the name of whoever authorised it. A hotel has to be able to say who let whom leave.
The reason sits next to the data
Every arrivals and departures row carries its verdict and, if it cannot proceed, why. You do not have to open the booking to find out.
A room move takes the folio along
With the guest in house, assigning another room transfers the assignment, records the move with its reason, carries that room's folio to the new one, and leaves the old one dirty with its cleaning task.
Where it lives in the panel
- Reservations & stays
- Reservations
- Front desk
What it needs first
The room assigned: you do not hand over a type, you hand over a room.
Room assignment
What it does not do yet
The limits, told by us
- Charging the balance from the desk itself is not there yet: today you charge from the booking and come back to the list.
Carry on here
Shall we walk through it with your hotel on screen?
Half an hour, your rooms and your rates, and whatever questions you have. No commitment and no card.