The window
It opens on check-in day in your hotel’s time zone, and only once the booking is paid in full. The window opens and doesn’t close: someone asking for their invoice the following week still needs it.
- Always the hotel’s time zone: check-in day is a fact of the stay, not of where the screen is being looked at. The same booking can’t be invoiceable or not depending on whether the guest opens the app from Madrid or from the plane.
- A deposit isn’t enough: an invoice is proof of something that was paid, and issuing it halfway forces a cancellation if the guest ends up paying less.
- Whoever pays at the hotel waits for check-in: until they arrive there is nothing to prove.
Where they request it
- From a public page on yaReserva.com, with their booking code and email.
- From their bookings in their account, on the web or in the app.
- Afterwards they can download the PDF and XML again through the same route.
Who invoices the lodging
Your hotel, always, with your seal. It doesn’t matter which channel the booking came through or who collected: you provide the service. That we collect and withhold from you presupposes exactly that.