Reservation detail
The full record: the terms exactly as agreed, the payment timeline, the rooms and what the guest is consuming.
What it solves
When a guest disputes a charge, what you need is not today's policy: it is the one they were promised the day they booked. And next to it, every peso in and out, in order, so you can show it instead of arguing about it.
You notice it in things like these
- A policy changes and it affects bookings sold under the previous one.
- Nobody knows whether the deposit came in, when, or through which channel.
- The guest changes room and their extras stay on the old one.
How it works
The terms stay frozen
The record shows THAT booking's terms, as they stood the day it was sold. Cancelling or modifying applies those and not today's: changing the cancellation policy cannot reach somebody who already booked.
The money timeline
Payments, refunds and the card left as a guarantee, in order. From here you also record what the hotel collected on its own — cash, its own terminal, a transfer — which carries no commission but makes the balance and the check-out add up.
The balance comes from the facts, not from a counter
Contracted total plus extras, minus voids, minus what was paid. The balance used to live in a column moved by check-in and extras but not by payments: whoever paid at the desk still owed and could not leave without someone signing off. Now the front desk, the end of day and the folio close all read the same thing.
The extra follows the guest, not the room
Each extra is charged to the stay — the booking line and its folio — not to the room number, so a room move takes it along untouched; each one says which room it was charged in. Voiding is a credit note with a reason, one per extra, and only whoever charges the guest can do it.
Where it lives in the panel
- Reservations & stays
- Reservations
- Reservations
Opened from the inbox, by locator or guest name.
What it needs first
Nothing: it works from day one, with nothing to set up first.
What it does not do yet
The limits, told by us
- Splitting one folio between two payers — the company pays the room and the guest pays the extras — is not there yet. There is one folio per room, and what has been paid belongs to the whole booking.
- A room line with no room assigned cannot take extras: the folio hangs off the room.
Carry on here
Shall we walk through it with your hotel on screen?
Half an hour, your rooms and your rates, and whatever questions you have. No commitment and no card.