Start from the shared pool
All your channels sell against the same physical rooms, so a room is never sold twice. Setting a cap is optional: with no cap, the channel sells freely.
Setting the cap
Step 1: Open “Allotment use”
In the channel editor, the “Allotment use” tab. It’s also below the matrix.
Step 2: Choose a shared ceiling
“Out of my 50, I give 20 to the OTAs”: if one sells on your website, that channel has 19 left.
Step 3: Or its own allotment
Only that channel’s sales use it up. Designed for wholesalers.
Step 4: Set the release
How many days before each night whatever the channel didn’t sell returns to the hotel. The summary says it: “Whatever it doesn’t sell is released 3 days before arrival.”
Where it applies
- In front-desk and widget quotes, and again on confirmation: “Booking’s allotment for March 12 has been released: what it didn’t sell went back to the hotel.”
- In the channel manager: nights inside the release window are published as closed for that channel, and the window moves forward on its own.