Walk-in
The guest who arrives with no booking: sold and checked in in one step, without a detour to another screen.
What it solves
A walk-in is a guest standing at the counter. Selling to them and leaving them "confirmed", then walking to another screen to check them in, makes them wait for a split in the system they do not care about.
You notice it in things like these
- You sell on one screen and have to go to another to let them in, with the guest waiting.
- The room ends up sold and not handed over because nobody finished the second step.
How it works
It is recognised by the channel, not by how they pay
A walk-in can pay by card and a phone booking can pay cash, so the payment method says nothing. What tells them apart is where the sale came in from.
The entry rules are the front desk's
It uses the same front-desk service, not a short version. Who may enter, what state the room has to be in and what is needed to cover the extras are exactly the same checks.
If they cannot check in, the sale is not undone
If the room is unassigned, dirty, or nothing was left to cover extras, the booking stays confirmed and the reason is shown. Undoing a closed sale because housekeeping has not finished would take the room away from somebody already standing in it.
Where it lives in the panel
- Reservations & stays
- Reservations
- New reservation
It runs through the same "New reservation" wizard: not another screen, the same sale recognised as a walk-in.
What it needs first
The room assigned and ready: otherwise it sells but is not handed over.
Room assignment
Carry on here
Shall we walk through it with your hotel on screen?
Half an hour, your rooms and your rates, and whatever questions you have. No commitment and no card.