Checking in
Checking in needs three things: a confirmed booking, a room assigned and ready, and paid or guaranteed. “Clean, pending inspection” is not ready.
- The payment rule isn’t rigidity: consumption starts at check-in, and someone who left nothing to answer with can’t be charged afterwards.
- Every row at the front desk carries its reason beside the data, so you don’t open another screen to ask why.
Checking out
Checking out needs a zero balance. If there isn’t one, the guest can check out owing — signed and named — and that neither charges nor forgives: the folio stays open and the debt alive.
- With the guest inside you can move them to another room: that room’s folio moves to the new one and the one they leave becomes dirty, with its task.
The end-of-day close
The night audit rolls the operating date, posts the nights and processes no-shows. Each property closes in its own small hours: day D closes at 3 a.m. local time the next day, because at 12:30 a.m. the front desk is still in yesterday.
- The night of departure isn’t charged.
- A hotel with two buildings closes both: the audit is per property, not per account.
- The same night isn’t posted twice, even if the close is retried.
- There is no “close now” button, on purpose.
The screen shows each property’s operating date and when it closes at the top, in your hotel’s time, and warns if the close is running late. Below, the last closed days with occupancy, revenue, ADR, RevPAR and no-shows. Uncalculated ADR and RevPAR show as a dash, not as $0.