Automatic charging
Each booking’s payment plan comes from its frozen policy: deposit, balance on its date, and a charge when free cancellation expires. A sweep every half hour charges it to the card the guest left, in your account.
- It doesn’t charge early.
- It doesn’t charge twice: each payment carries its own marker and idempotency key.
- What has already been paid — cash included — switches off whatever it covers.
- If the card is declined, you get a notice once per booking per day, saying what to do.
The payment link
It’s generated from the booking and sent to the guest. The charge is created in your direct-sales account and the commission is taken from that same charge.
Charging from the panel
Charging a card from the panel — front desk, phone — is 5% on both plan types. The exception is set by where the booking came from, not how it is charged:
| Booking you charge from the panel | With a fee | Free plan |
|---|---|---|
| Your own direct sale | 5% | 5% |
| Arrived from another OTA via the channel manager | 0% | 5% |
Recording what you collected yourself
Step 1: Open “Record payment”
In the booking: cash, your own terminal or a bank transfer, with its reference so you can reconcile later.
Step 2: Don’t exceed the balance
It’s capped at the outstanding balance, and if it settles it, the payment deadline switches off.
What currency is charged
Your hotel always receives in its local currency, and the charge goes out in that currency even if the guest sees the price in another. The night costs MXN 1,600; a guest browsing in dollars sees “≈ USD 100” and is charged MXN 1,600. They are told before paying.