Agreements
The companies and agencies the hotel has agreed prices with, recorded in writing instead of from memory.
What it solves
The agreement with the company across the street lives in a two-year-old email and in the manager's head. When the manager is off, the receptionist charges the public rate and the company calls angry; or charges the agreed rate to somebody it does not apply to.
You notice it in things like these
- Nobody knows what was agreed with that agency or until when it is valid.
- The agreed rate is applied from memory, and everyone remembers a different one.
How it works
The counterparty and the dates, written down
Name, company, internal code, valid from and until, and status. It answers "what did we promise these people, and until when?" without searching anyone's inbox, and an expired agreement expires by its date and not because somebody remembered.
Where it applies is fenced in
Which channels, which segments, which plans and which room types. An unfenced agreement is an agreed price published on the website, which is how a company's rate ends up being sold to a tourist.
With a code or without one
An agreement can require the client to give their code, or apply on its own inside what was fenced in. The benefit is written once — what discount and on what — and stops depending on whoever is at the desk remembering.
Where it lives in the panel
- Distribution & revenue
- Distribution
- Agreements
What it needs first
Segments defined: the agreement leans on them.
Segments
What it does not do yet
The limits, told by us
- Room blocks with rooming lists and cut-off dates are a different screen: the agreement lives here, the held allotment lives there.
Carry on here
Shall we walk through it with your hotel on screen?
Half an hour, your rooms and your rates, and whatever questions you have. No commitment and no card.