Channels
Every agency you sell through, in one page: what it sells, at what price, how much it can sell and what we have sent it.
What it solves
A channel is not an on/off box. It is a decision about what you sell there, at what price, how much, and at what commission — and when one of those is wrong, the hotel finds out from the price a guest saw on Booking, not from the panel.
You notice it in things like these
- The channel shows as connected and sells nothing, and nobody knows whether it is the price, the allotment or the mapping.
- You change a price in the panel and the agency still shows the old one, with no way to know whether the delivery went out.
- The commission the agency charges is discovered when you balance the month.
How it works
What it sells: empty means everything, not nothing
Plans, segments and rooms. With nothing selected the channel sells WITHOUT RESTRICTION, which is not the same as "none" — and rooms are inherited from the plans, so there are no two lists that can disagree.
Gross or net, which is not a detail
The page states whether the price sent to that agency is gross or net, with the channel's actual commission. It is the invisible difference until you balance the month and find yourself short a hundred and twenty-six pesos a night.
The channel as an adjustment on top of the price
The price is not entered again per channel: it is adjusted on top of the one you already have. One layer on top, not a second price table you have to keep up to date in two places.
How much it can sell
With no room types mapped, the channel sells NOTHING even while connected. The page says so right there, which is where you look when a channel has been at zero for a week.
Deliveries, visible at last
The outbox towards the channel manager was written and consumed with nobody able to look at it: the only way to know whether a delivery had gone out was to open the server logs. Now it is visible with its status and the error in the provider's own words, and stuck ones are counted separately — a just-queued delivery and a half-hour-old one look alike and do not mean the same thing. It goes by property and not by channel, because the channel manager is a single pipe.
Where it lives in the panel
- Distribution & revenue
- Distribution
- Channels
You open the page from the channel name in the list. The tab is part of the address, so "look at Booking's deliveries" is sent as a link, not as instructions.
What it needs first
Rate plans created: what the channel sells comes from them.
Rate plans
What it does not do yet
The limits, told by us
- Editing the channel and setting its cap stay on their own screens: two places editing the same thing end up disagreeing.
- The channel page already uses the design system; the rest of the module still carries loose colours and is pending a clean-up.
Carry on here
Shall we walk through it with your hotel on screen?
Half an hour, your rooms and your rates, and whatever questions you have. No commitment and no card.