Overbooking and relocation
Overselling within a limit you set, seeing which nights have more guests than rooms, and relocating somebody to another hotel on the record.
What it solves
Every hotel oversells, because every day somebody does not show up. What you cannot do is oversell with no ceiling: there was a manager-confirmed oversell that let you sell ten extra in a twelve-room hotel, and a per-type margin entered in the matrix that nobody used.
You notice it in things like these
- Overbooking depends on who is on duty and how confident they feel that day.
- You find out there are more guests than rooms the same afternoon they arrive.
- Relocating a guest is recorded nowhere and nobody knows what it cost.
How it works
The margin you set is the ceiling
Sales and date changes authorised with overbooking go up to the rooms plus THAT type's margin and no further: "Not even with overbooking: it would exceed the margin you gave that room type. Raise it in the Inventory Matrix or relocate somebody".
Where you are short, before they arrive
A screen with every night and type where bookings outnumber rooms, how many are over, and which bookings are candidates, flagging the agency ones. Up to two months ahead: relocating with notice costs far less than relocating at seven in the evening.
Relocation leaves a record
You pick the destination hotel, the reason, the cost to the hotel and the compensation to the guest. The booking closes as relocated, with no penalty, releases its room in the same operation, and leaves a record plus an event in its history. Only confirmed bookings that have not arrived can be relocated.
Where it lives in the panel
- Reservations & stays
- Reservations
- Overbooking
What it needs first
The per-type overbooking margin entered in the matrix.
Distribution inventory matrix
What it does not do yet
The limits, told by us
- Relocating an agency booking is refused: that is done with the agency, or it will keep believing the booking is alive.
Carry on here
Shall we walk through it with your hotel on screen?
Half an hour, your rooms and your rates, and whatever questions you have. No commitment and no card.