Guest self-invoicing
The guest requests their own invoice with their booking code and email, and stops calling the front desk to ask for it.
What it solves
Asking for an invoice is the most repeated and least useful call a hotel gets, and it always comes after the guest has left. If the guest can request it themselves, with what they already have, it stops being front-desk work.
You notice it in things like these
- The front desk spends the morning issuing invoices for people who already left.
- The guest lost the email and does not know who to ask for their invoice.
How it works
With the booking code and the email
A public page on yaReserva.com where the guest types their booking code and email, and the same page from "My bookings" if they have an account. In the app, an "Invoice" button on the trip detail, with the same rule and the same wording.
The window opens on check-in day and never closes
It opens on check-in day in the HOTEL's time zone — check-in day is a fact of the stay, not of where the screen is being looked at — and only if the booking is fully paid. A deposit is not enough: an invoice is proof of something that was paid. And it never closes: whoever asks a week later still needs it.
The invoice is always issued by the hotel
It does not matter which channel the booking came through or who charged it: lodging is invoiced by the hotel, because the hotel provides the service. That we charge and withhold on their behalf presupposes exactly that the income is theirs.
Own inventory only
For hotels that are not our clients — resale inventory — an invoice is never offered: there yaReserva only earns a commission and the lodging is provided by someone with no seal and no sealed breakdown. In the app and on the web the button does not even appear.
The email is matched properly
It is matched by mailbox, with the same function as "View my booking": someone who booked with an email alias and types the main address is not locked out of invoicing their own stay. And the PDF and XML can be downloaded again as many times as needed.
Where it lives in the panel
- Reservations & stays
- Reservations
- Invoices
The guest requests it from yaReserva.com or the app; in the panel it appears inside the Invoices list, under its own series.
What it needs first
The hotel's digital seal uploaded and the tax profile validated.
Invoices (CFDI)The booking fully paid and its arrival day reached.
Carry on here
Shall we walk through it with your hotel on screen?
Half an hour, your rooms and your rates, and whatever questions you have. No commitment and no card.