The inbox
Booking code, guest, stay, channel, status, payment with its balance and room assignment, with filters and export. It’s the screen you enter everything else from.
The booking
- The frozen terms. What applied to that booking the day it was created, not what your policy says today. Changing a policy tomorrow doesn’t change what you promised a guest yesterday.
- The payment timeline. Every charge, every failed attempt and every refund, in order.
- The card on file. A stored card that hasn’t moved any money; it doesn’t count as paid.
- Each room with its number, its charges and its statement. Charges go to the stay, not to the room number: if the guest is moved, they go with them.
Assigning the room
The dialog shows every room with its reason, not only the free ones: what the front desk asks is “what about 204?”, and hiding it forces an answer from memory.
- The only blocker a person can override is a different room type. Occupied or blocked, no: those are shown and can’t be picked.
- Checking out on the 10th and in on the 10th isn’t a clash: the room frees up on departure day.
- Reassigning marks the previous one as transferred; it doesn’t delete it: you have to be able to answer who slept where.
What gets written down
- The booking’s history: every date change, cancellation, relocation and check-in or check-out, with who and when.
- The sealed tax breakdown at confirmation: how much was lodging, how much extras, how much VAT and how much lodging tax, with the rates applied. A seal isn’t overwritten: confirming again doesn’t rewrite the base.
- The frozen policy, which is the one that governs on cancellation, even if you changed yours since.