Refunding because the hotel decides to
You don’t have to cancel in order to refund. From the booking you refund the amount you decide, up to the cap shown before the box opens: an empty box that doesn’t say how much can be refunded ends in a rejected amount.
- The cap is calculated by the backend: what was charged minus what has already been refunded.
- Guarantees don’t count: a stored card never moved any money.
- Refunding belongs to whoever handles the money — admin, management, finance: reception handles bookings, it doesn’t sign refunds.
The no-show
Your hotel decides it, not the clock. It’s marked from the front desk, and the end-of-day close marks it through the same path: two paths would be two truths. If your tolerance hasn’t expired, the close leaves it be and the next day’s close looks again.
- The penalty is charged by the automatic collector, against the card on file.
- That charge commissions like any other charge from the panel.
How to refund, step by step
Step 1: Open the booking and check the cap
You’re shown how much can be refunded before you type anything.
Step 2: Enter the amount and the reason
It can be partial. Two partial refunds are two separate facts and both are recorded.
Step 3: Confirm
The movement stays in the booking’s payment timeline, with who did it.