The work order
With its per-hotel folio, corrective or preventive type, and a severity that carries its deadline: critical 4 hours, high 24, medium 72, low one week. Overdue ones are flagged.
- Steps: assign, start, waiting for parts, resume, resolve with what was done and its cause, cancel with a reason, and close.
- Closing belongs to whoever manages.
- A step taken on a stale state doesn’t overwrite someone else’s.
Taking a room off sale
“Take off sale” creates the same maintenance block you already know from Blocks: it deducts nights by date and notifies your agencies.
- One block per room at a time.
- If it starts today, the room goes out of service; a future preventive job doesn’t touch it until its date.
- On resolution the room returns to sale and to the agencies, and comes back dirty with its cleaning task.
- Housekeeping can’t take a room out of service or bring it back: that belongs to maintenance.
Assets and preventive maintenance
- Assets per property, in a room or in an area, with brand, serial number, supplier, cost and warranty.
- Preventive plans every N days, weeks or months, which generate the work order linked to the asset by themselves, without duplicating it.
- Warning for warranties about to expire, and a preventive calendar with the orders that don’t hang off any room.