What syncs
Three things, and they are sent separately: price, restrictions and availability. Keeping them apart isn’t a technical detail: changing a minimum stay shouldn’t send prices, and sending prices that didn’t change is the fastest way for an agency to stop trusting you.
- Every screen that changes price, restrictions or availability queues its update; nothing is published at the moment you save.
- Updates go per property, not per channel, because the channel manager is a single pipe.
- The calendar’s pending changes go out together: one update instead of one per cell.
Each channel’s details
You get in through the channel’s name in the list, and it has five tabs. The tab is part of the URL, so “look at Booking’s deliveries” can be a link instead of instructions.
| Tab | What it answers |
|---|---|
| Summary | How the connection stands. |
| What it sells | Plans, segments and rooms. Empty means NO RESTRICTION, not “none”; rooms are inherited from the plans. |
| Price | Whether you publish gross or net, with the channel’s real commission. |
| How much it can sell | The cap and the release. With no room types mapped it sells nothing even if it’s connected. |
| Deliveries | The outbox towards the agency, with its status and the error in the agency’s own words. |
When Booking still shows the old price
Step 1: Open the deliveries tab
That’s where the outbox is, with each delivery’s status and, if it failed, the error exactly as the agency reported it.
Step 2: Check the stuck ones separately
A just-queued delivery and one from half an hour ago look the same in a list and don’t mean the same thing, so stuck ones are counted separately.
Step 3: Check the mapping
If the channel has no room types mapped, it sells nothing even with a green connection.
What agencies don’t receive
- Per-rate sale limits — minimum and maximum advance, cut-off time: the channel manager only transmits one cut-off and one window per property.
- The extra bed: publishing goes up to the type’s normal capacity.
- Your promotions: the discount applies on your channels, not on the agency’s inventory.