Message inbox
Messages from agencies, from yaReserva guests and from email, in a single list ordered by what is waiting for an answer.
What it solves
An unanswered message on an agency costs you placement every day it sits there, and the guest who writes does not know — or care — which channel their booking came through. Today that means opening every agency extranet, the hotel inbox, and hopefully remembering all three.
You notice it in things like these
- Somebody has to log into each agency extranet to check whether anyone wrote.
- A guest's message gets lost in the hotel inbox, buried among supplier invoices.
- Nobody knows which ones went unanswered, because there is no one list: there are four.
How it works
Three sources, one list
Agencies — Booking, Expedia and whichever else is connected — guests writing from their yaReserva booking, and email. Agency messages are read live from the channel manager, with no stored copy that could disagree with the extranet.
What is waiting goes on top
The order is not by date: it is by who has been waiting longest. Unread counts in plain sight, filters by source and by open conversations, and the conversation next to the list so you can answer without switching screens.
If a source goes down, it says so
When the channel manager does not answer, the inbox still shows what came from yaReserva and from email, and tells you the agency messages could not be read. An incomplete list that presents itself as complete is worse than an error screen.
The guest writes from their booking
The yaReserva.com booking confirmation has a "Messages with the hotel" section, opened with the same access as the confirmation itself: nobody has to create an account. It reaches the hotel through the bell, and when the hotel answers, the guest gets an email with the reply and a link to carry on.
By email, from the hotel's own inbox
The hotel can write to any guest on a booking. The email goes out with the hotel's name and its own mailbox as "reply to", so the answer comes back to them, not to us. And the message is only stored in the conversation if the email actually left: there are no "sent" messages that never went anywhere.
One conversation per booking and channel
Everything about one booking on one channel lives in a single thread, not in ten loose messages. If it is closed and the guest writes again, it reopens itself instead of starting a new conversation nobody connects to the old one.
Where it lives in the panel
- Communication
- Notifications
- Message inbox
What it needs first
To see agency messages, the channel manager must be connected: they are read live from it. yaReserva and email messages work without it.
What it does not do yet
The limits, told by us
- WhatsApp is not in the inbox yet. It is planned as optional because it carries its own per-conversation cost, and until it is switched on it is simply not there.
- Guests can only write from bookings at a partner hotel. On a resale booking the messages section does not appear.
Carry on here
Shall we walk through it with your hotel on screen?
Half an hour, your rooms and your rates, and whatever questions you have. No commitment and no card.