Agency messages
What the guest writes through the agency, read and answered from the panel instead of across four extranets.
What it solves
An unanswered message costs ranking at the agency every day it sits there, and messages arrive at an extranet nobody opens because the manager has the password. The rest of the distribution menu is consulted; this one is urgent.
You notice it in things like these
- The guest asks about arrival time and nobody sees the message until they turn up.
- You have to log into four different extranets to see whether anybody wrote.
How it works
The threads, in the panel
The conversations that arrive through the agency are read and answered here, either just the open ones or all of them. It is first in the distribution menu on purpose.
Next to the booking they are about
The thread is read with its booking alongside, which is what you need to answer: dates, room and payment status without switching screens.
Where it lives in the panel
- Distribution & revenue
- Distribution
- Agency messages
What it needs first
The channel manager connection: the messages arrive through it.
Connect OTAs
Carry on here
Shall we walk through it with your hotel on screen?
Half an hour, your rooms and your rates, and whatever questions you have. No commitment and no card.