Changing dates
Step 1: Ask for the new dates
The new nights are re-quoted. Keeping the old price would give away Easter at a February-Tuesday rate.
Step 2: Closures and minimum stays are re-checked
The new dates go through the same rules as a new sale.
Step 3: Everything moves in one transaction
Old allotment, new allotment, header, lines and assigned room. The old allotment is released before taking the new one, or a booking that stretches by a day would count the shared night twice.
Step 4: Look at the difference
You’re told how much it goes up or down and it stops there: changing dates doesn’t move money. Charging the difference or refunding it is a separate decision, and yours.
Cancelling
The penalty comes from the policy sealed into that booking, not the one in force today. It is calculated on the price the guest was promised.
What can be modified and what can’t
| What | Possible |
|---|---|
| Stay dates | Yes, re-quoting, with the allotment moved in a single transaction. |
| Assigned room | Yes, before and during the stay. During, it also takes its charges with it. |
| Cancel | Yes, with the penalty from the sealed policy. |
| Relocate to another hotel | Only your own confirmed bookings that haven’t arrived. |
| Modify another agency’s booking | Not from here: it’s settled with the agency, which is the one with the contract with the guest. |