Maintenance
Work orders with a number and a deadline, and the button that pulls the room out of sale across every agency while it is being fixed.
What it solves
The fault gets reported by phone, written in a notebook, and fixed whenever somebody remembers. And in the meantime the room keeps selling, because taking it out of sale is another job, on another screen, that almost nobody does.
You notice it in things like these
- A room with no air conditioning for two weeks keeps getting sold.
- Nobody knows how long a fault has been pending or whether anyone is on it.
- The room gets fixed and handed over without being cleaned again.
How it works
An order with a number and a deadline
Its own hotel numbering (OT-00001), corrective or preventive, and a severity that carries its deadline: critical in 4 hours, high in 24, medium in 72, low within a week. Overdue ones are flagged, which is the only way a pending list is any use.
The steps that actually happen
Assign to somebody active, start, wait for parts, resume, resolve stating what was done and what caused it, cancel with a reason, and close. "Waiting for parts" is there because it happens: half the faults in a hotel sit waiting for a spare.
"Take out of sale" is the same block as always
There are not two ways to block a room. The order creates the same maintenance block that already removes the nights, notifies the agencies and works out how many nights are left short; the screen shows them and links to overbooking to sort them out.
On resolution, the room comes back dirty
The block is completed — the room goes back on sale and back to the agencies — and it comes back with its cleaning task open, because nobody hands over a room straight after a plumber. If the order is cancelled, the block is cancelled with it.
One block per room
The same room cannot be blocked twice, and if the order fails to save, the block that had been created is undone. A preventive order scheduled for next month does not touch the room until its date arrives.
Where it lives in the panel
- Reservations & stays
- Reservations
- Maintenance
What it needs first
Rooms already registered: an order is opened on a room or on an area.
Physical inventory
What it does not do yet
The limits, told by us
- Housekeeping cannot take a room out of service or bring it back. The only path is a maintenance order, so there is never a room out of sale with nobody accountable for returning it.
Carry on here
Shall we walk through it with your hotel on screen?
Half an hour, your rooms and your rates, and whatever questions you have. No commitment and no card.