Automatic charging
The deposit, the balance and the charge when free cancellation expires are taken automatically, with the card the guest left, into the hotel's account.
What it solves
Each rate's policy says when to charge, and until now that "when" had to be remembered by a person. Money not taken on the day it was due gets taken late, badly or never, and money taken twice costs a refund and an argument.
You notice it in things like these
- Somebody has to keep a notebook of which bookings need charging this week.
- A balance gets charged that the guest had already paid in cash on arrival.
- No-shows get charged whenever someone remembers, or not at all.
How it works
The plan comes from the frozen policy
That booking's cancellation and payment policy — the one from the day it was made, not today's — yields its three moments: the deposit, the balance on its date and the charge when free cancellation expires. Changing the policy today does not alter what is already sold.
A sweep every 30 minutes
A process walks through what is due and charges it with the card the guest left. It does not charge early, and it does not charge twice: every charge is marked and carries its idempotency key, so two consecutive passes duplicate nothing.
What is already paid switches off what is due
If the guest paid on their own — cash at the desk, the hotel's terminal, a transfer — and it was recorded on the booking, the matching automatic charge switches off. There are not two systems counting the same money.
Into the hotel's account
The charge is created in the hotel's Connect account: the money is theirs from the first moment and yaReserva withholds its commission from it, not the other way round. The commission is recorded for the month-end close.
The no-show is not decided by the clock
The hotel says so. No automated process declares that a guest never arrived: the no-show charge runs when the hotel marks it, because the one who knows whether someone turned up at two in the morning is the front desk.
Where it lives in the panel
- Reservations & stays
- Reservations
- Reservations
It is not a settings screen: it shows up in each booking's payment timeline. What you configure is the policy, under Rooms & rates → Rates → Cancellation & payment.
What it needs first
A cancellation and payment policy assigned to the rate: without it there is no payment plan.
Cancellation and paymentThe hotel's payment account completed. It is step 6 of setup, with Stripe-hosted identity verification; without it nothing is charged online.
Carry on here
Shall we walk through it with your hotel on screen?
Half an hour, your rooms and your rates, and whatever questions you have. No commitment and no card.