Guests
The record of somebody who has stayed before, built from their own bookings: what they have spent, what they prefer and what you should not ask twice.
What it solves
The guest coming back for the fourth time has to explain again that they are allergic to feathers and always ask for a high floor. The receptionist who was there that day knows it, and that receptionist is off on Tuesdays.
You notice it in things like these
- A regular turns up and nobody knows they are one.
- Their preferences live on a sticky note on the morning shift's monitor.
- Promotions go out on WhatsApp to somebody who said they did not want to be contacted.
How it works
Nobody creates a guest
The profile builds itself by grouping their bookings by email, ignoring case and spaces, or by phone if they left no email: the last ten digits, so with or without a country code it is the same person.
What comes from their bookings is not typed in
Stays with their channel and room type, spend on what actually happened plus extras, ADR, cancellations with their percentage, no-shows, first and last stay, next arrival, most frequent channel and room. A cancelled booking spent nothing.
What does not come from there is noted on top
Language, bed type, view, floor, allergies and diet; VIP; notes with their author; and consents per channel — email, WhatsApp, SMS, push, calls — with a history of each change, which is what lets you answer when they said yes.
"Do not rent" needs a reason and is decided by whoever runs the hotel
It is not just another checkbox: it closes the door on a person. That is why it asks for a reason and only management or administration can set it, checked where the decision is made and not only on screen.
Where it lives in the panel
- Reservations & stays
- Reservations
- Guests
What it needs first
Nothing: it works from day one, with nothing to set up first.
What it does not do yet
The limits, told by us
- Search is by name, email or phone digits, with no wildcards: what you type is what is searched.
Carry on here
Shall we walk through it with your hotel on screen?
Half an hour, your rooms and your rates, and whatever questions you have. No commitment and no card.