Inspections, lost property and minibar
The checklist a clean is reviewed against, what the guest left behind, and the minibar consumption charged to their bill.
What it solves
Reviewing a room "by eye" means every supervisor checks whatever she happens to remember. And the two things that turn up after departure — the forgotten charger and the two beers from the minibar — get handled with a notebook and a phone call, once the guest has already gone.
You notice it in things like these
- Each supervisor checks whatever she remembers, and it is not always the same list.
- The forgotten item goes into a drawer and nobody knows which room it came from.
- The minibar consumption is discovered once the guest has paid and left.
How it works
The checklist is the same for everyone
You build checklists by room type and task type, or one general list for any of them. Each point is answered as pass, fail or not applicable, and the inspection is stored with its answers.
A failed mandatory point sends the room back
And it sends it back with the failed points written in as the reason, not a bare "rejected". A failed optional point is recorded as an observation. Editing a checklist creates another version and the old one stops applying: past inspections still say what they were checked against.
Lost property is tied to whoever was staying
You record what it is, where it is kept and which room it turned up in, and it stays tied to the stay that occupied that room that day — so the "I left my charger" call is answered in ten seconds. It is handed over to a named person or discarded after 90 days, except money and documents, which are never discarded. Nothing is deleted.
The minibar lands on the folio the usual way
There is a catalogue per property and management sets the prices. The attendant counts what was consumed and it is charged to the guest's bill through the same path as any front-desk charge, with a record of what was counted. If there is no guest or the bill is already closed, the screen says so instead of creating an orphan charge.
Where it lives in the panel
- Reservations & stays
- Reservations
- Housekeeping
Inside housekeeping, in its tabs and on each room's page. It is not a separate menu module.
What it needs first
The housekeeping board up and running: an inspection is done on a finished clean.
Housekeeping
What it does not do yet
The limits, told by us
- A minibar charge needs a guest in house with the bill still open. If the guest has already left, it is not charged automatically: it is collected like any other outstanding amount.
Carry on here
Shall we walk through it with your hotel on screen?
Half an hour, your rooms and your rates, and whatever questions you have. No commitment and no card.