Housekeeping
Two states that never get mixed up — how the room is sold and how clean it is — and the task that is created on its own at check-out.
What it solves
The front desk always asks the same thing: "can I give out 204 yet?". And the answer lives in the head of the housekeeping supervisor, on a radio, or on a sheet in the corridor. Meanwhile the guest waits in the lobby with their suitcase.
You notice it in things like these
- The front desk asks over the radio whether the room is ready, and sometimes gets it wrong.
- A room gets handed over before it was inspected.
- Nobody knows how many rooms are left until somebody walks the floors.
How it works
Two states, and they never mix
Occupancy — free, occupied, arriving today, leaving today, leaving and arriving — comes from the bookings and is stored nowhere: it is whatever that day's bookings say. Cleaning state — dirty, being cleaned, awaiting inspection, approved, rejected, clean, out of service — belongs to the room. Mixing them is what produces "it is occupied" when what is really happening is that it is dirty.
Urgent means somebody is arriving and it is not ready
It is not a priority somebody types in: it comes from crossing the two columns. The board counts, per property and day, how many are to clean, being cleaned, awaiting inspection, ready, out of service and urgent.
The task is born at check-out
When the front desk checks the guest out, the cleaning task is created in the same operation that makes the room dirty. There is no in-between step where somebody has to remember.
The flow, with inspection if the hotel inspects
Assign it to somebody active, start it — the room moves to "being cleaned" — and finish it. If the property inspects, it sits "awaiting inspection": approving makes it handover-ready, rejecting asks for a reason and sends it back for a second pass. If it does not inspect, finishing leaves it ready. The inspect-or-not switch is on the same screen.
Two people do not overwrite each other
There is a single open task per room, and a step taken on a stale state does not overwrite somebody else's: the second person is told that someone got there first, instead of silently undoing it.
And by hand, when it is called for
Marking a room dirty opens its task; calling it clean closes the open one. If the property inspects, calling a room clean without going through inspection is reserved for management — precisely the shortcut that must be available and must be auditable.
Where it lives in the panel
- Reservations & stays
- Reservations
- Housekeeping
It sits under "Reservations & stays", next to the front desk, and not in a menu of its own: whoever asks whether a room can be handed over is the front desk.
What it needs first
Rooms registered one by one: the board works room by room, not by type.
Physical inventoryThe people the tasks get assigned to, registered as employees.
Employees
What it does not do yet
The limits, told by us
- From housekeeping you cannot take a room out of sale or put it back: marking a room out of service belongs to maintenance, and that is deliberate.
Carry on here
Shall we walk through it with your hotel on screen?
Half an hour, your rooms and your rates, and whatever questions you have. No commitment and no card.