Browser alerts
A new booking or a declined charge pops up even when the panel is not in front of you, on the front-desk computer.
What it solves
A booking that lands at eleven at night and a charge the card declines on Friday are worth the same if nobody sees them in time: nothing. The panel may hold the right figure, but nobody keeps the panel open all day.
You notice it in things like these
- The last-minute booking is seen the next morning, when the room has already gone to somebody else.
- The declined charge is discovered at check-in, with the guest standing there.
How it works
Enabled per browser
In notification preferences you turn on "Alerts in this browser": permission is requested and that browser is registered, not the account. The front-desk computer can alert and the back-office one need not, which is exactly the point.
What it alerts you to
New booking, cancelled booking, and the automatic charge the card declined. That last one alerts once per booking per day and says what to do — send a payment link — because an alert that only delivers bad news leaves the job half done.
Nothing stale, nothing repeated
Anything older than 24 hours is skipped: switching them on does not dump last month's events on you at once. And if the alerting service fails, nothing unsent is counted as sent — it resumes from where it stopped.
Signing out releases the browser
Whoever uses that computer afterwards has no business seeing the hotel's bookings popping up on screen. In most hotels it is a shared computer, so it is treated as one.
When it cannot work, it says why
Unsupported browser, blocked permission, configuration pending: the panel explains it instead of leaving a switch that does nothing. With the tab in front of you the panel itself shows the alert, and tapping it opens the booking.
Where it lives in the panel
- Communication
- Notifications
- Notification center
They are switched on from "Notification preferences", the button at the top of the notification center.
What it needs first
Nothing: it works from day one, with nothing to set up first.
What it does not do yet
The limits, told by us
- There is no hotelier phone app yet. Today the alerts arrive in the browser — on the computer or the phone — and the channel is ready for the app whenever it exists.
Carry on here
Shall we walk through it with your hotel on screen?
Half an hour, your rooms and your rates, and whatever questions you have. No commitment and no card.