Restaurant and POS
What the guest consumes in the restaurant lands on their folio and is paid at check-out, without anyone writing it down twice.
What it solves
The "charge to the room" tab gets written on a docket, the waiter walks it to the desk and somebody types it in. Between those three steps room 204's dinner gets lost, and lost entirely: nobody claims it afterwards.
You notice it in things like these
- Restaurant charges get lost between the docket and the desk.
- A charge gets typed in twice and the guest finds it at check-out.
- It gets charged to the wrong room because nobody confirmed who is staying there.
How it works
The waiter confirms before charging
The point of sale asks who is staying in that room and gets the minimum: an initial and a surname, plus the last characters of the locator. Enough to confirm with the guest and not enough to learn anything else about them.
The same ticket is never charged twice
The charge travels with the ticket number, unique per connection. If the network drops and the point of sale retries, it gets the same charge back instead of creating another, and the charge record and the folio movement are written together.
It lands on the stay, not on the room number
If the guest moves room, their charge goes with them. And if there are two stays in the same room, the point of sale has to say which one — guessing would charge the dinner to somebody who did not have it.
The hotel controls the connection
Each connection belongs to one property and only charges its stays. The hotel sets a maximum per charge, switches charging off, rotates the secret — the previous one stops working immediately — or revokes the connection entirely.
Voiding is a credit note
The original charge is not deleted: it is voided with its reason and both are left on the trail. If the guest's folio is already closed, the adjustment is made by the front desk and not by the point of sale.
Where it lives in the panel
- Reservations & stays
- Reservations
- Restaurant & POS
What it needs first
A point of sale that can call an API and sign its requests.
The guest in house: a stay not checked in cannot take charges.
Front desk
What it does not do yet
The limits, told by us
- The point of sale still collects everything else. Only what the waiter closes "to the room" comes through here.
Carry on here
Shall we walk through it with your hotel on screen?
Half an hour, your rooms and your rates, and whatever questions you have. No commitment and no card.