New reservation
Selling by phone or at the desk with the same engine as the widget: availability, price, add-ons and payment, in one single path.
What it solves
The phone booking is where a hotel loses the most money: it gets quoted from memory, written on paper and entered later — if anyone remembers. And when it is entered, the price is no longer the one quoted, the room sold through another channel, or a payment method the hotel cannot accept was promised.
You notice it in things like these
- Every receptionist quotes the same night for the same room differently.
- You promise "give me your card" and the charge fails at the end with the guest already entered.
- The phone booking clashes with one that came in through the agency while you were talking.
How it works
The same engine that sells on the web
Availability, quoting, add-ons, payment breakdown and confirmation are the same ones the widget uses. There is no short version for the front desk: two ways of working out the price would end up giving two prices.
The payment options are decided by the system
By looking at the hotel's payout account, the channel the booking came from, and whether it is already paid. The ones that cannot be used appear DISABLED with the reason, not hidden — the list used to be written into the screen, and a hotel with no account was offered "charge the card", which failed at the end with a gateway error that explained nothing.
Free rooms are counted once
What is available comes from the same calculation that draws the matrix. Two ways of counting free rooms would give two figures on two screens of the same panel, and the argument would happen with the guest standing there.
The price is resolved again on confirmation
What gets charged does not come from what was left in the browser: it is recalculated on the server at confirmation, with the allotment held in the same operation. That is what stops two simultaneous sales taking the last room.
Where it lives in the panel
- Reservations & stays
- Reservations
- New reservation
What it needs first
Rate plans with their policy: the wizard quotes with them.
Rate plans
Carry on here
Shall we walk through it with your hotel on screen?
Half an hour, your rooms and your rates, and whatever questions you have. No commitment and no card.