Digital keys
The key is issued at check-in, changed if the guest moves room, and revoked at check-out, without anyone having to remember.
What it solves
The card is encoded by hand at the desk, and the one belonging to the guest who left on Tuesday keeps opening the door until somebody reprograms it. Between the departure and that reprogramming, there is a room opened by a card that should no longer work.
You notice it in things like these
- A guest who has already left still has a working key.
- When somebody moves room you have to remember to cancel the previous card.
- Nobody knows how many live keys a room has right now.
How it works
Three moments, and that is it
At check-in a key is issued, valid until check-out time; on a room move the old room's key is revoked and the new one issued; at check-out the booking's live keys are revoked. There is no fourth moment for anyone to forget.
If the lock fails, the desk carries on
Check-in, check-out and room moves go ahead even if the lock system does not answer. The front desk sees the warning and can retry from the booking. Stopping a check-in because an integrator is down punishes the guest for a fault that is not theirs.
yaReserva does not run locks
It notifies the hotel's bridge with a signed request, and the bridge talks to the provider's system. Each room is mapped to its lock's identifier. There is also a manual mode that calls nobody: the desk encodes the card on its own encoder and here it is only recorded who has a key and until when.
The PIN is shown once
If the lock returns a keypad code, it is shown to the desk once and only its last four digits are kept. Validity never runs past the departure day at the hotel's check-out time.
Where it lives in the panel
- Reservations & stays
- Reservations
- Locks & keys
What it needs first
A bridge between yaReserva and the hotel's lock system, or manual mode.
Rooms mapped to their lock identifiers.
Physical inventory
What it does not do yet
The limits, told by us
- The automatic key is issued from the front desk check-in, and only from there: not from other panel screens and not from the app. Issuing an extra one or revoking one by hand is done from the stay.
Carry on here
Shall we walk through it with your hotel on screen?
Half an hour, your rooms and your rates, and whatever questions you have. No commitment and no card.