Agency payments
Charging the virtual card the agency sends from the panel, without pulling out the terminal or typing the number by hand.
What it solves
The booking arrives from the agency with a virtual card and a date from which it can be charged. Today that means typing sixteen digits into a terminal, with the risk of typing them wrong and with nothing recorded anywhere to say it was charged.
You notice it in things like these
- A virtual card goes uncharged and by the time somebody remembers, it has no funds left.
- The charge happened outside the system and the booking's balance still says everything is owed.
How it works
The charge is born in the hotel's account
It is the hotel's own sale and it is done that way: the charge is born in its Stripe account and the payout goes to it. yaReserva is not the merchant of that sale; what it takes is its commission, inside the same charge.
The commission depends on where the booking came from
Charging a direct sale is not the same as charging the card of a booking that came through the channel manager: that one already paid commission at the agency. The system decides by looking at where the booking came from, not by which screen you charge from — charging the same night twice is the mistake this closes.
Before charging you have to be able to charge
The screen shows the refund commitment you have to accept, takes you to onboarding and says whether the account can already receive. Offering "charge the card" to a hotel with no account ready is a gateway error at the very end, with the guest already entered.
Where it lives in the panel
- Distribution & revenue
- Distribution
- Agency payments
What it needs first
The hotel's payout account ready: without it there is nowhere for the charge to be born.
Set up your hotel
Carry on here
Shall we walk through it with your hotel on screen?
Half an hour, your rooms and your rates, and whatever questions you have. No commitment and no card.