How they’re issued
Step 1: Choose the mode
In Invoices, choose whether the invoice a guest requests is stamped automatically — the default — or comes to you as a request with all its details.
Step 2: The guest requests it themselves
With their booking code and email, on yaReserva.com or in the app. They can leave the request before arriving; it’s issued as soon as it can be, once.
Step 3: Handle a request
In the booking, the Invoice card has “Issue in one click”, “Fix details” and “Reject” with a reason the guest receives.
Step 4: Or issue one yourself
In someone’s name, or to the general public using your hotel’s postal code.
Step 5: Download the PDF and XML
The Invoices list shows the ones guests requested and the ones your hotel issued, with their PDF and XML. The guest gets them by email, attached.
Cancelling an invoice
You pick the tax authority’s reason, 01 to 04. Reason 01 requires the tax folio of the invoice that replaces it, and it’s validated before calling the provider.
- Whatever the tax authority answers is recorded as a new row, never overwriting the invoice.
- A cancelled booking can be invoiced again: the key changes after each cancellation.