Room assignment
Saying which specific room each booking gets, seeing every unit and why each one is or is not available.
What it solves
A booking is sold by type — "a Double" — but the guest sleeps in 204. Without that step you cannot hand over the room, open their folio or give them a key. And what the front desk asks is not "which are free?": it is "what about 204?".
You notice it in things like these
- Two guests end up in the same room because each list said something different.
- The dialog only shows free rooms, so you cannot answer about one specific room.
- Somebody leaving on the 10th and somebody arriving on the 10th gets counted as a clash.
How it works
Occupancy is checked in both places
There are imported bookings with the room noted and no assignment row. Trusting only one of the two sources is exactly how two guests end up in the same room, so both are checked.
Leaving on the 10th and arriving on the 10th is not a clash
It is any hotel's turnover day. Counting it as occupied would leave half a floor unassignable every morning.
You see ALL of them, with their reason
Occupied, blocked, a different type: all of them with the reason alongside. The only block a person may override is the different type; occupied or blocked, no — those two are somebody else's room or a fault.
Reassigning does not erase
The previous assignment is marked as transferred, not deleted. A hotel has to be able to say which room each guest slept in each night, even if they were moved mid-stay.
Where it lives in the panel
- Reservations & stays
- Reservations
- Reservations
Assigned from the booking record or from the front desk, when receiving the guest.
What it needs first
Rooms registered one by one.
Physical inventory
Carry on here
Shall we walk through it with your hotel on screen?
Half an hour, your rooms and your rates, and whatever questions you have. No commitment and no card.